All information obtained from the application will remain confidential.
ICCV has policies and procedures in place regarding its management of confidential information. ICCV ensure that its employees and contractors maintain the confidentiality of information acquired as a result of their agreement clients.
Clients are required to maintain confidentiality regarding all commercial terms and conditions with ICCV for Halal certification services.
Information about a particular client shall not be disclosed to any third party without the consent of the client concerned.
ICCV’s Halal certification services is accessible to all applicants whose activities fall within its scope of operation. All applications will be treated fairly and without prejudice or discrimination of any applicant, due to its size, type of business, financial position or political background.
ICCV can decline to accept an application or maintain a contract for certification from a client when fundamental or demonstrated reasons exist, such as the client participating in illegal activities, having a history of repeated non-compliances with certification/product requirements, or similar client-related issues.
In order to obtain and retain certification all applicants and clients must abide by the Certification Agreement and ICCV’s terms and conditions.
The client shall ensure that the responsibility for the certification application is clearly defined by appointing an authorised representative who will be the main contact with ICCV.
All information deemed necessary by ICCV to complete the assessment should be made available to ICCV.
On receipt, all applications are checked for eligibility and completeness.
On agreeing to the fee quotation for the required services, the Certification Agreement will be finalised and the Client will then be advised of the proposed audit date and the requirements for the Halal certification audit.
All initial certification audits are carried out in at least two stages. The first stage consists of a preliminary review of the client’s organisation and Management System. Part of the first stage of the audit will be conducted at the client premises to provide the necessary understanding of the management system’s structure and development in relation to the nature and complexity of the organisation’s operations.
During a site visit, ICCV will commence the visit by conducting an Entry Meeting, which will involve key Client Management.
The objectives of the audit will include the following:
When the audit has been completed, ICCV will inform the Client of the results at the Exit Meeting. This will include details of all the Major Non-Conformances, Minor Non-Conformances and Improvement Requests identified during the audit. Once all Non-Conformances have been fulfilled, the audit results will be submitted for final review and approval.
A Surveillance Audit is the ongoing periodic review of an organisation’s management system and procedures.
Surveillance visit frequency will be stipulated to clients but it will be at least once a year during the period that the certificate remains current. Surprise visits may be conducted at the discretion of ICCV.
It may also be necessary for ICCV to conduct audits of certificated clients at short notice to investigate complaints, or in response to changes, or as a follow-up on suspended clients.
ICCV will ensure that personnel conducting the audit are competent and have the necessary skills to discharge their responsibilities.
ICCV may also collect/request relevant samples, photographs or other materials for the purpose of investigation.
Laboratory testing may also be used to identify if any cross-contamination exists, and to confirm that any other agents/ingredients used are halal.
Once the results of the audit has been reviewed, and confirmation has been obtained that Non-Conformances, if any, have been addressed, a Halal Certificate will be awarded by ICCV and the authority granted to use ICCV’s Halal marks on certified products. ICCV will inform the applicant upon approval of its application.
This Certificate shall be valid for the certification period as stated on the certificate, and requires compliance by the client to meet continuing Halal certification requirements as well as the outcome of surveillance audits and/or surprise visits.
The certificate will remain the property of ICCV and shall always be returned upon request.
Any client wishing to extend the scope of its certification to cover additional products, processes, services or sites shall apply to ICCV in writing by completing an application form and identifying the audit type or change required. ICCV shall review the nature of extension and decide on the necessary audits/evaluations to be performed.
A client has the right to publish that the certified product/s are Halal Certified, and apply ICCV’s Halal mark to the successfully approved halal product/s to which the certificate applies.
The client shall not make any claim that may be regarded as misleading, and care must be exercised in its publications and advertising so that no confusion arises regarding product certification, especially where certified and non-certified business scopes and product exist.
Non-confidential details of a client’s Halal certified products will be published in, or accessible via ICCV’s website.
A Halal certificate may be suspended or terminated due to the following actions by a certified client:
During any suspension or once certification has been terminated, the client shall not identify it’s product, process or service as certified by ICCV.
ICCV may make the certificate suspension or termination public through it’s website.
All costs incurred by ICCV, in the suspension and reinstatement of Halal certificates will be charged to the client.
The client has the right to appeal against any notification given regarding the suspension, reduction in scope or termination of certification by ICCV.
Notification of an client’s intention to appeal must be made in writing and must be received by ICCV within fourteen days of receipt of notification of failure to comply with the certification requirements.
The Appeal committee will convene and review the decision taken and the appellant will be informed of the outcome.
ICCV shall take reasonable precautions to control the use of its Halal certificates and marks by clients.
ICCV will take action and deal with incorrect references to certification status or misleading use of certification documents, marks or audit reports by certified clients. The action may include requests for correction and corrective action, suspension, withdrawal of certification, publication of the transgression and if necessary legal action.
When ICCV receives a report of certificate misuse the report shall be investigated. If misuse is substantiated, the cost of the investigation shall be paid by the client.
ICCV will determine the scope of misuse and the type of corrective action to be undertaken by the client.
ICCV shall be entitled to charge fees at a level to be determined from time to time having regard to its operating costs relating to the services, administration and long term development of the services.
Commercial arrangements are detailed in agreements and other correspondence between ICCV and the clients.
ICCV is also entitled to full re-imbursement of all out-of-pocket expenses and government charge incurred in the provision of Halal certification services.
It is the certified client’s responsibility to inform ICCV in writing of any changes that may affect the capability of the management system and procedures to continue to fulfil the requirements for Halal certification. The client should inform ICCV without delay of any changes relating to:
ICCV reserves the right to make changes and corrections to its Halal certification requirements without prior notification. This includes changes imposed by Halal authorities of importing countries. ICCV will endeavour to provide clients with prior notice of any changes that may affect their duties and responsibilities.
Certificated clients may provide comments and recommendations relating to the potential areas for improvement of services provided by ICCV.
Complaints regarding ICCV’s service delivery should be made in writing and may be addressed to the General Manager. Complaints will be logged and evaluated to establish its validity, with any requisite corrective and preventive action instigated where necessary.
Complaints received by ICCV from any interested party regarding the activities of a certificated client shall be referred to that client. The complaint shall be investigated by the client with a response provided to ICCV regarding the validity or otherwise of the compliant, and further actions if any, to be taken by the client. ICCV shall determine, together with the client and complainant, whether and, if so to what extent, the subject of the complaint and its resolution shall be made.
The following rules shall be observed by all companies who receive halal certification through ICCV:
ICCV will take action and deal with incorrect references to certification status or misleading use of certification documents, marks or audit reports. The action may include requests for correction and corrective action, suspension, withdrawal of certification, publication of the transgression and if necessary legal action.